Welcome to Ottawa Valley RV Inc.

We strive to provide our clients the best possible service and products.
Through multiple reliable suppliers we deliver quality products for your RV. At the same time, we find the best possible price through them. At times we may choose, at our discretion, to out source suppliers if we find comparable products at a price better suited to your budget. In the end, we stand behind each product we provide and any service provided. We know how it is when things go wrong with any aspect of owning an RV. Our personal experiences coupled with years of repair service give us an edge which we pass on to you. RV repair and service is a specialized industry and should only be undertaken by someone with that specialized knowledge. It can save you hundreds of dollars having the right person do the job correctly the first time.

Reservation of Rights

Regardless of any one person having read these terms and rights, or not, these reservations of our rights stand as do the terms. As such we reserve the right to determine the best solution to your need/s. Wherein we feel that one manufacturer provides a better product, regardless of price, we reserve the right to choose which product/s to provide. Our commitment to providing the best quality service goes hand in hand with providing the product/s best suited to the the situation. Should you make disagreement to such, and a product we consider of lesser quality be chosen, we reserve the right not to warranty said product/s. We shall always warranty our work, however, we cannot warranty what we consider a product of lesser quality and/or reliability. In the rare event that we should agree to install a product purchased by you it cannot and will not be warranted by us. In addition, the reliability and warranty of any product you purchase, over and above our recommendation, is solely your responsibility. It is also to be fully understood that we have no control over the fluctuation of product market prices. Market prices are constantly changing as are shipping and delivery costs. Any price that we quote for any product/s is subject to change without notice. We will make a concerted effort to inform you of any such fluctuation, however, we bear no responsibility for said changes. We also reserve the right to amend the service rate policy and the associate product policy along with their terms and conditions at any time.

Product & service purchase terms

Wherein you make agreement, verbally or by signed order, to request service from Ottawa Valley RV Inc. any product and/or service we recommend you are legally bound to provide full payment of such upon request. With the afore mentioned terms we reserve the right to require a non-refundable deposit against the service and/or purchase of any products wherein we feel it justified. Our suppliers do not accept deposits against product purchases, however, we do so in order to help reduce the weight of multiple and/or a large item purchase and large service requests. Once we have applied any non-refundable deposit against the purchase of an agreed upon product and/or service request we cannot provide a return of any such monies. This may be disconcerting to some and as such we apologize for implementation of such terms. Regardless, we cannot return any paid monies. It is to be fully understood that we take a great risk in accepting partial payment towards any product purchase/s and/or service. Any non-refundable deposit requested by Ottawa Valley RV Inc. is often less than the full purchase price of the agreed upon product/s and/or services, hence the risk taken by Ottawa Valley RV Inc. is high. Any remaining balance for any agreed upon product purchase and/or service is required to be paid in full upon request. On occasion, Ottawa Valley RV Inc. may make agreement with involved parties to accept payments towards full payment of the remaining balance. All such payments, whether it be deposit, remaining balance payment, or partial payments towards a remaining balance as agreed upon, for product and/or services, are all non-refundable. The above rights and terms are non-negotiable. It is to be noted that the afore mentioned is in place to protect not only the interests of Ottawa Valley RV Inc. but also those of its trusting clients. Sustaining delivery of quality product and services is fundamental to the success of Ottawa Valley RV Inc. and shall legally protect those interests. Ottawa Valley RV Inc. reserves the right to proceed with legal action as needed per legal counsel.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions as related to the purchase and use of products and/or services provided by us, or any product purchased by you against our recommendation. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the sale of product and/or service are provided per our recommendation, we will not be liable for any loss or damage of any nature otherwise.

Ottawa Valley RV Inc. Service Rates

Ottawa Valley RV Inc. has been forced, due to the minority of clients that have forced our hand, to modify our rates and the method/s used to secure payments. As of this day, January 4, 2023, non-refundable, as has always been the policy, pre-payment for any service is required prior to scheduling and/or dispatch of an Ottawa Valley RV Inc. service representative. A request for service requires the prepayment of the Initial Travel Fee of $150, which can be made by using the Service Order Request button below. The hourly rate begins upon arrival at the site location. Prepayment/s can be made by credit card or debit card. We have implemented the security of the Square Payment technology application enabling us to secure immediate payment and therein provide a client receipt of their payment. E-transfer payments are to be made to servicerequests@ottawavalleyrv.com. Upon receipt of the e-transfer your order is placed in line and a receipt issued to you.

Use of the Square Payment technology offers you secure payment options, accepting most major credit and debit cards. It is our policy not to store client payment data, however, you have the option to have your information stored if desired. Any stored information can and will be removed upon request.

Wherein the service order is completed, within the initial service call, full payment for parts, materials and labour, the initial hour plus any time over and above the initial one hour, is required upon completion. If the servicing requires a return service call payment of the initial service call is to be paid in full prior to scheduling completion of the amended service order. Payment can be made on site with the attending Ottawa Valley RV Inc. service representative or, when possible, by phone with Ottawa Valley RV Inc. administration.

The current 2023/2024 rate for any diagnostic service and/or repair service is $175 per hour, based on arrival time at the site to departure time from the site. Deposits for service, parts or any other requests are non-refundable. Note - There is a non-refundable minimum 1/2 hour charge for any diagnostic time spent on each separate issue as per each service order. The first issue for diagnostic service requested will be included in the initial one hour payment.

If the service request falls under a warranty you hold by any outside dealer and/or service provider you are fully responsible to pay for the initial non-refundable prepayment and then the non-refundable full balance of the service order you have requested from Ottawa Valley RV Inc. It is then your full responsibility to make claim with your outside dealer and/or service provider.

Ottawa Valley RV Inc. retains the right to suspend any current, amended and/or future service orders for a client wherein the client fails to pay in full any outstanding balances.

There is a 2024 fuel surcharge of $2.25 per kilometer outside of a 65 kilometer radius from the center point in Renfrew, Ontario, Canada.Consequently, it is $4.50 for a single one kilometer return trip from the center point of Renfrew, Ontario, Canada and back.

Ottawa Valley RV Inc. reserves the right to change any payment term and/or policy, the hourly rate, the minimum non-refundable prepayment and fuel surcharge without notice over and above that which may show on any current service order form. We will make a concerted effort to inform a client of such changes, however, it is the client's responsibility to inquire of the service rate and of any current changes applicable to their service request at any given time.

Ottawa Valley RV Inc. - Service Order Request