Welcome to Ottawa Valley RV Inc.

We strive to provide our clients the best possible service and products.
Through multiple reliable suppliers we deliver quality products for your RV. At the same time, we find the best possible price through them. At times we may choose, at our discretion, to out source suppliers if we find comparable products at a price better suited to your budget. In the end, we stand behind each product we provide and any service provided. We know how it is when things go wrong with any aspect of owning an RV. Our personal experiences coupled with years of repair service give us an edge which we pass on to you.

Scheduling Policy

Ottawa Valley RV Inc. respresentatives are committed to serving you in as timely a manner as humanly possible. Given the potential constraints regarding the acquisition of parts, the time required on any specific client's service call and any addidtional such time, we cannot always guaranty that the technician/s can tend to the next service call as per their service schedule.
If there is a delay in tending to the next scheduled service call, as expected by a client, Ottawa Valley RV Inc. reserves the right to reschedule the affected client for the earliest next service time slot. Ottawa Valley RV Inc. will may every effort to service the affected client as humanly possible.
If the affected client refuses to accept the rescheduling attempt, Ottawa Valley RV Inc. reserves the right to decide whether or not to refund any payments. As per the Service Rate Policy, any and all payments made are non-refundable. It is the reserved right of Ottawa Valley RV Inc. to decide which, or if any, payment will be refunded.
Should Ottawa Valley RV Inc. decide to refund any Initial Service Request payment, the maximum payment will be that of the initial first hour. The Administrative Fee of $150 (one hundred and fifty dollars) is specifically non-refundable.

Reservation of Rights

Regardless of any one person having read these terms and rights, or not, these reservations of our rights stand as do the terms. As such we reserve the right to determine the best solution to your need/s. Wherein we feel that one manufacturer provides a better product, regardless of price, we reserve the right to choose which product/s to provide. Our commitment to providing the best quality service goes hand in hand with providing the product/s best suited to the the situation. Should you make disagreement to such, and a product we consider of lesser quality be chosen, we reserve the right not to warranty said product/s. We shall always warranty our work, however, we cannot warranty what we consider a product of lesser quality and/or reliability. In the rare event that we should agree to install a product purchased by you it cannot and will not be warranted by us. In addition, the reliability and warranty of any product you purchase, over and above our recommendation, is solely your responsibility. It is also to be fully understood that we have no control over the fluctuation of product market prices. Market prices are constantly changing as are shipping and delivery costs. Any price that we quote for any product/s is subject to change without notice. We will make a concerted effort to inform you of any such fluctuation, however, we bear no responsibility for said changes. We also reserve the right to amend the product purchase policy along with its terms and conditions at any time.

Product & service purchase terms

Wherein you make agreement, verbally or by signed order, to purchase from Ottawa Valley RV Inc. any product and/or service we recommend you are legally bound to provide full payment of such upon request. With the afore mentioned terms we reserve the right to require a non-refundable deposit against the purchase of any product and/or service required. Our suppliers do not accept deposits against product purchases, however, we do so in order to help reduce the weight of multiple and/or large item purchase. Once we have applied any non-refundable deposit against the purchase of an agreed upon product we cannot provide a return of any such monies. This may be disconcerting to some and as such we apologize for implementation of such terms. Regardless, we cannot return any paid monies. It is to be fully understood that we take a great risk in accepting partial payment towards any product purchase/s and/or service. Any deposit requested by Ottawa Valley RV Inc. is often less than the full purchase price of the agreed upon product/s, hence the risk taken by Ottawa Valley RV Inc. is high. Any remaining balance for any agreed upon product purchase and/or service is required to be paid in full upon request. On occasion, Ottawa Valley RV may make agreement with involved parties to accept payments towards full payment of the remaining balance. All such payments, whether it be deposit, remaining balance payment, or partial payments towards a remaining balance as agreed upon, for product and/or services, are all non-refundable. The above rights and terms are non-negotiable. It is to be noted that the afore mentioned is in place to protect not only the interests of Ottawa Valley RV Inc. but also those of its trusting clients. Sustaining delivery of quality product and services is fundamental to the success of Ottawa Valley RV Inc. and shall legally protect those interests. Ottawa Valley RV Inc. reserves the right to proceed with legal action as needed per legal counsel.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions as related to the purchase and use of products provided by us, or any product purchased by you against our recommendation. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

Arbitration Agreement

This information pretains to your rights and should be read in full.

This Arbitration Agreement (*Agreement) shall govern the manner by which any claim regarding any service/s and/or product/s you purchase from Ottawa Valley RV Inc. shall be resolved. This agreement sets forth important legal rights. Please read this Agreement carefully.
By agreeing to our ordering, or you making order of any product used in the service you have requested, you understand and agree that any dispute between you and Ottawa valley RV Inc. concerning such product shall be settled by binding individual arbitration in accordance with the terms of this agreement amd as such you waive your right to a jury trial.
You also waive your right to participate in or represent a class of consumers in such disputes. If you do not agree with these terms you must return any product/s within thirty (30) days of your receipt of the service/s and/or products. Any such product/s must be in original condition as prior to your acceptance of the product/s. Whereinn the product/s legally require servicing by a TSSA qualified RV1 technician you agree to making payment for an Ottawa Valley RV Inc. RV1 technician to retrieve the product/s. You also agree to make full payment for the time that will be required technician's retrieval prior to the scheduling of the technician's visit.

1. Resolution by Binding Arbitration - Any claim or dispute between you and Ottawa Valley RV Inc., or any of our affiliates, arising out of or relating in any way to service/s and/or product/s of this Agreement shall be resolved through final, binding arbitration. This arbitration obligation applies regardless of whether the claim or dispute involves a tort, fraud, misrepresentation, product/s and/or service/s liability, negligence, violation of a statute, or any other legal theory. You specifically acknowledge and agree that you waive your right to bring a lawsuit based on such claims or disputes and to have such lawsuit resolved by a judge or jury.
2. Waiver of Class Participation - All arbitration under this Agreement shall be conducted on an individual (and not a class-wide) basis, and an arbitrator shall have no authority to award class-wide relief. You acknowledge and agree that this Agreement specifically prohibits you from commencing arbitration proceedings as a representative of others or joining in any arbitration proceedings brought by any other person. You also acknowledge and agree that you are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, and/or to participate as a member of a class of claimants to any lawsuit filed against Ottawa valley RV Inc and/or related third parties.
3. Arbitration procedures:
   • A - Before commencing any arbitration proceedings under thsi Agrrement, you must first present the claim or dispute to Ottawa Valley RV Inc. by calling our legal representative, Ian C Kuehl, at 1-613-735-1013 and providing all requested information. You may be required to provide Ottawa Valley RV Inc. with a written statement setting forth the nature of your claim or dispute. We shall have forty-five (45) days from the receipt of such call or written statement to resolve such claim or dispute (Resolution Period). If your claim or dispute is not resolved within the resolution period, you may commence arbitration proceedings with the terms of this Agreement.
   • B - The arbitration of any claim or dispute under thsi Agreement shall be conducted pursuant to the Canadian Abritration Association Commercial Dispute resolution Procedures ans Supplementary Procedures for Consumer-Related Disputes. These rules and procedures are avaialble by calling the CAA or by visiting its website at www.canadianarbitrationassociation.ca.
   • C - The arbitrator shall not conduct class arbitration; that is, the arbitrator shall not allow you to serve as a representative, as a private attorney general, or in any representative capacity for others in the arbitration.
   • D - The arbitration of any claim or dispute under this Agreement shall be conducted in Renfrew County, Ontario, Canada.
4. Costs - All administrative expenses of the arbitration proceedings commenced under this Agreement shall be as follows:
   • A - If the claim or disputethat is the subject of the srbitration proceedings is less than five thousand dollars (CDN $5,000), your financial responsibility for the administrative costs shall not exceed One Hundred dollars (CDN $100);
     B - If the claim or dispute that is the subject of the arbitration proceedings is between five thousand dollars (CDN $5,000) and fifty thousand dollars (CDN $50,000), your financial responsibility for administrative costs shall nto exceed Three Hundred dollars (CDN $300); and
   • C - If the claim or dispute that is the subject of the arbitration proceedings exceeds fifty thousand dollars ($50,000), your financial responsibility for adminstrative costs shall be in accordance with the Commercial Fee Schedule provided by the CAA.
   • D - Each partyshall pay the fees and costs of its own counsel, experts and witnesses.
5. Small Claims - If a claim is within the jurisdiction of a small calims court, either part may choose to take the claim to that court instead of arbitration. Any dispute that cannot be adjucated within the jurisdiction of a small claims tribunal shall be resolved by binding arbitration as described in and in accordance with, the terms of this Agreement. Any appeal of a judgement from a small claims tribunal shall be resolved by binding arbitration under the terms of this Agreement.
6. Severability - If any provision of this Agreement is declared or found to be unlawful, unenforceable or void, and the remainder of the provision and all other provisions shall remain fully enforceable.
7. Liability - As long as the sale of product and/or service are provided per our recommendation, we will not be liable for any loss or damage of any nature otherwise.